Checking Call Center Statistics

This video will show you how to check Call Center statistics inside the Broadsoft Portal.

1. Log into the Broadsoft portal with your admin login.

NOTE: If you do not have these credentials, contact the SimpleSignal Support team at 303-242-8616 (Option 1) or by email at support@simplesignal.com.

2. Select Call Center from the menu on the left side of the screen.

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3. Select Call Centers from the Basic menu under Call Center.

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4. Click the Call Center that you would like to review.

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5. Select Status & Statistics from the Profile menu.

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6. Enter up to two email addresses to schedule daily report delivery for that Call Center.

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NOTE: You can enter a distribution email address to send reports to multiple users.

7. To pull a report, select Queue & Agent Statistics

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8. Select the check box next to Display Current-Time Statistics.

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9. Select the desired date from the calendar pop up window by clicking the calendar icon.

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10. Click Apply.

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You will now be able to view your report within the Broadsoft portal.

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