Welcome to the SimpleSignal Help Center

The Help Center is your hub for all things SimpleSignal. Whether you are looking for a step-by-step guide to setting up a Call Center or you simply want to see how the MobileLink app works, this site has you covered. There are videos and help articles here that will guide you through almost anything you need to maximize the use of your SimpleSignal service.

The Search Tool: 

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This tool allows you to type in keywords in order to search for articles and videos by topic. For example, if you type in “auto attendant,” the tool will populate all articles and videos associated with Auto Attendant.

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Training Videos:

The homepage of the Help Site contains just a few of the top videos on the site. However, you can scroll through and scan all of our videos by selecting the View All Videos button.

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Help Articles:

All of our help articles are listed by category on the homepage of the site. Here, you will find helpful articles with step-by-step instructions for topics within each category. At the moment, these are the categories contained in the Help Site:

  • The SimpleSignal Portal – Articles in this section cover topics such as: Changing your portal password, adding auto attendant and managing devices in the portal.
  • Call Center – This category covers all things Call Center. This category includes things like how to build a cell center and check call center statistics.
  • Apps – Articles in this category cover all of the cool apps that you have on the SimpleSignal network. From MobileLink to the SimpleSignal Call Manager, this section will give overviews and detailed information on these apps.
  • Polycom Phones – Everything you need to configure your Polycom phone will be located in this category. From changing the time on your phone to parking and retrieving calls, this section has you covered!

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Polycom Phone User Guides:

This section contains downloadable user guides for all of the Polycom phones that SimpleSignal supports. Simply click on the user guide that you need and download it directly to your computer for reference. The quick guides will give you a quick overview of the phone features, while the SIP and UC user guides will provide a more in-depth look at the phone setup, features and functionality.

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Can’t find what you’re looking for?

We have all the answers, but they might not be in the Help Center just yet. If you need immediate assistance with something, you can use the links on the right column of the homepage to get in touch with someone from the SimpleSignal Support team by email, phone or live chat.

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We are continually adding content to the Help Center, so your feedback is not only accepted – we encourage it! If there is something in particular that you would like a step-by-step guide for, feel free to shoot an email to marketing@simplesignal.com. We will be sure to get it on the list of articles that we are working on!

You can also comment on any help article or video with feedback and suggestions. We’d love to hear from you!

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