Managing Devices in the Broadsoft Portal

This article will give you step-by-step instructions on managing devices in the Broadsoft portal.

1. Log into the Broadsoft portal with your group admin login.

NOTE: If you do not have these credentials, contact the SimpleSignal Support team at 303-242-8616 (Option 1) or by email at support@simplesignal.com.

2. Click Users from the Profile menu.

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3. Click Search on the right side of the screen to search for a particular user.

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4. Click on the user’s name to edit their devices.

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5. Click on Addresses.

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6. Write down the address in the Identity/Device Profile Name. This is the MAC address of the user’s current device.

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7.  Select the None button.

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8. Click Apply.

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The device has now been removed from that user. The following steps will show you how to add this device to another user.

1. Click on Users.

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2. Click on Search

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3. Click on the user that will be receiving the device.

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4. Click on Addresses.

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5. Select the MAC address that you wrote down previously from the drop down menu.

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6. Copy the user name and paste it into the Line/Port field.

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7. Add “_1” to the user name and click Apply.

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8. Reboot the device and it will assume the profile of the new user – voicemail and all!

 

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