Help Articles Archive

User Guide: Web-Based Video Conferencing (MAC)

Instructions for Mac

  1. In your web browser, type the web address:“https://meetme.myvtel.com”.
  2. If you know your meeting ID#, enter it following the web address as shown,“https://meetme.myvtel.com/xxxx” where xxxx is your video meeting ID#.  This will take you directly to your video conference.AxisGuide1
  3. You may see this or something similar in other browsers, i.e. Internet Explorer or Firefox.  This site can be trusted to deliver the content that you have entrusted it to do.  Please click on “Proceed anyway” or you may need to add the SSL certificate.AxisGuide2
  4. At the sign in screen, type your email address.  Click “Sign in”.AxisGuide3
  5. On the Welcome screen, enter your meeting ID# (Meeting ID will not be required if you already entered it in the Browser address bar as explained in Step 1).  For added security, you may, optionally, add a passcode if provided by the host.
  6. Click “Join Meeting”.AxisGuide5
  7. If you are a first time user, the next screen will ask how you choose to join the meeting. You can join by PC, Room System, or by Phone. Joining via Room System, or by Phone is out of scope for this document.
  8. If you choose by PC, the screen will prompt you to download the RealPresence CloudAXIS plug-in.   Click “download.”AxisGuide6
  9. The download for CloudAXIS plug-in appears at the bottom left of the screen.  Click the installer titled CloudAXIS.dmg.AxisGuideMac1
  10. Accept the terms of the License Agreement by clicking in the check Agree on the CloudAxis.dmg file.AxisGuideMac2
  11. Click on the box that is labeled “Install.”
    AxisGuideMac3
  12. In the Install prompt, click “Open.”AxisGuideMac4
  13. Once the installation is complete, click “OK.”AxisGuideMac5
  14. CloudAXIS will ask your permission to run.  You want to click on “Always run on this site.”AxisGuide14
  15. Make sure that your camera and audio are working correctly (you should see your camera image like in the screenshot below) then click “Join” to start your meeting.AxisGuide12
  16. You have now joined your conference.

AxisGuide13

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User Guide: Web-Based Video Conferencing (Windows)

Instructions for PC/Windows

  1. In your web browser, type the web address:“https://meetme.myvtel.com”.
  2. If you know your meeting ID#, enter it following the web address as shown,“https://meetme.myvtel.com/xxxx” where xxxx is your video meeting ID#.  This will take you directly to your video conference.AxisGuide1
  3. You may see this or something similar in other browsers, i.e. Internet Explorer or Firefox.  This site can be trusted to deliver the content that you have entrusted it to do.  Please click on “Proceed anyway” or you may need to add the SSL certificate.AxisGuide2
  4. At the sign in screen, type your email address.  Click “Sign in”.AxisGuide3
  5. On the Welcome screen, enter your meeting ID# (Meeting ID will not be required if you already entered it in the Browser address bar as explained in Step 1).  For added security, you may, optionally, add a passcode if provided by the host.
  6. Click “Join Meeting”.AxisGuide5
  7. If you are a first time user, the next screen will ask how you choose to join the meeting. You can join by PC, Room System, or by Phone. Joining via Room System, or by Phone is out of scope for this document.
  8. If you choose by PC, the screen will prompt you to download the RealPresence CloudAXIS plug-in.   Click “download.”AxisGuide6
  9. The download for CloudAXIS plug-in appears at the bottom left of the screen.  Click the installer titled CloudAXIS.msi.AxisGuide7
  10. Accept the terms of the License Agreement by clicking in the check box.  Click “install.”AxisGuide8
  11. Once the installer is complete, click “Finish.”AxisGuide10
  12. CloudAXIS will ask your permission to run.  You want to click on “Always run on this site.”AxisGuide14
  13. For security reasons, Windows Firewall will block some features and prompt you to allow access to them.  Please click on “Allow access.”AxisGuide11
  14. Make sure that your camera and audio are working correctly (you should see your camera image like in the screenshot below) then click “Join” to start your meeting.AxisGuide12
  15. You have now joined your conference.

AxisGuide13

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Welcome to the SimpleSignal Help Center

The Help Center is your hub for all things SimpleSignal. Whether you are looking for a step-by-step guide to setting up a Call Center or you simply want to see how the MobileLink app works, this site has you covered. There are videos and help articles here that will guide you through almost anything you need to maximize the use of your SimpleSignal service.

The Search Tool: 

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This tool allows you to type in keywords in order to search for articles and videos by topic. For example, if you type in “auto attendant,” the tool will populate all articles and videos associated with Auto Attendant.

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Training Videos:

The homepage of the Help Site contains just a few of the top videos on the site. However, you can scroll through and scan all of our videos by selecting the View All Videos button.

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Help Articles:

All of our help articles are listed by category on the homepage of the site. Here, you will find helpful articles with step-by-step instructions for topics within each category. At the moment, these are the categories contained in the Help Site:

  • The SimpleSignal Portal – Articles in this section cover topics such as: Changing your portal password, adding auto attendant and managing devices in the portal.
  • Call Center – This category covers all things Call Center. This category includes things like how to build a cell center and check call center statistics.
  • Apps – Articles in this category cover all of the cool apps that you have on the SimpleSignal network. From MobileLink to the SimpleSignal Call Manager, this section will give overviews and detailed information on these apps.
  • Polycom Phones – Everything you need to configure your Polycom phone will be located in this category. From changing the time on your phone to parking and retrieving calls, this section has you covered!

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Polycom Phone User Guides:

This section contains downloadable user guides for all of the Polycom phones that SimpleSignal supports. Simply click on the user guide that you need and download it directly to your computer for reference. The quick guides will give you a quick overview of the phone features, while the SIP and UC user guides will provide a more in-depth look at the phone setup, features and functionality.

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Can’t find what you’re looking for?

We have all the answers, but they might not be in the Help Center just yet. If you need immediate assistance with something, you can use the links on the right column of the homepage to get in touch with someone from the SimpleSignal Support team by email, phone or live chat.

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We are continually adding content to the Help Center, so your feedback is not only accepted – we encourage it! If there is something in particular that you would like a step-by-step guide for, feel free to shoot an email to marketing@simplesignal.com. We will be sure to get it on the list of articles that we are working on!

You can also comment on any help article or video with feedback and suggestions. We’d love to hear from you!

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Overview of the Call Manager

The article will show SimpleSignal users how to manage their call flow in the Call Manager interface.

Making a Call

1. Type the phone number you wish to dial in the Phone Number field.

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2. Click Dial

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The call is now being offered to your desk phone and will show up in the call manager window.

3. Click Answer.

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The call is now sent outbound to the phone you entered in Step 1.

Redialing a Number

1. Click Redial.

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2. Click Answer.

You will now be in communication with the last number you dialed.

Managing Incoming Calls

When a call is being offered to you, you have a couple of options. You can send the call to voicemail by clicking Send to VM. If you choose to take the call, simply click Answer.

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In-Call Options

Holding a Call

1. Click Hold.

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This call is now held, and the status is reflected in the Call Manager window.

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Resuming a Call

1. Click Answer

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The status of the call will change to “Talking.”

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Releasing a Call

1. Click End

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Transfering from Directory:

1. Select a phone number or extension from your directory in the Call Manager.

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2. Click Transfer.

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NOTE: Once selected, the phone number will automatically populate in the phone number window.

Transfering from Direct Dial

1. Type the phone number or extension in the phone number window.

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2. Click Transfer.

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Conferencing Calls

1. While on a call, place the call on hold by clicking Hold.

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2. Type the phone number of the additional party in the Phone Number window.

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3. Click Dial.

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Both calls will now be visible inside the Call Manager window.

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4. Click Conference.

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To dismiss someone from the conference, simply highlight their name and click End.

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Do Not Disturb

1. Click DND button in the Call Manager.

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This link will take you to the Do Not Disturb section of the portal.

2. Set Do Not Disturb to On.

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3. Click OK.

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Call Forwarding

1. Click CFA (Call Forwarding Always) button in the Call Manager.

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This link will take you to the Call Forwarding Always section of the portal.

2. Set Call Forwarding Always to On.

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3. Type in the phone number where you want to forward the calls.

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4. Click OK.

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Remote Office

1. Click RO (Remote Office) in the Call Manager.

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2. Set Remote Office to On.

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3. Type in the phone number you would like to control.

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4. Click OK.

Managing Call Flow

 

1. Set your Profile from the drop down menu in the Call Manager.

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To manage your call flow settings:

1. Log into the Broadsoft portal with your admin login.

NOTE: If you do not have these credentials, contact the SimpleSignal Support team at 303-242-8616 (Option 1) or by email at support@simplesignal.com.

2. Click Incoming Calls from the menu on the left side of the screen.

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3. Click CommPilot Express from the Incoming Calls section.

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Here, you will be able to customize your settings for each setting. Each profile has a variety of options for you to be in control of your call flow. Once these are set, your call flow profile in the Call Manager will mirror the settings that you have inputted in the portal.

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Forwarding a Call to an Extension or Device

This article will give you step-by-step instructions on forwarding a call to another extension or device using either your desk phone’s Call Forwarding Always feature or SimpleSignal’s Anywhere Feature.

Call Forwarding Always

1. Dial *72 immediately followed by the number or extension to which you would like to forward calls.

You should then hear the following: “Your call forwarding always service has been activated successfully. Thank you.” Now, any call that would normally ring at your desk phone, will instead ring on the designated extension or device you set in Step 1.

2. To deactivate this service, dial *73.

You will hear the following: “Your call forwarding always service has been deactivated successfully. Thank you.”

SimpleSignal Anywhere

1. Log into the Broadsoft portal with either you Admin or User credentials.

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2. Click Call Control from the menu list on the left.

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3. Click Broadworks Anywhere.

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4. Click Add.

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5. Type in the phone number to which you would like to forward calls.

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NOTE: There should be no spaces or dashes in the phone number.

6. Enter a description for the device or extension.

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7. Check the box next to Require Answer Confirmation.

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8. Click OK.

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Now, when a call comes in to your desk phone, the additional device that you set up will also ring. When you answer, you will be prompted to: “Press a button to completed this call.”

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Checking Call Center Statistics

This article will show you how to check Call Center statistics inside the Broadsoft Call Center.

1. Log into the Broadsoft portal with your admin login.

NOTE: If you do not have these credentials, contact the SimpleSignal Support team at 303-242-8616 (Option 1) or by email at support@simplesignal.com.

2. Select Call Center from the menu on the left side of the screen.

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3. Select Call Centers from the Basic menu under Call Center.

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4. Click the Call Center that you would like to review.

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5. Select Status & Statistics from the Profile menu.

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6. Enter up to two email addresses to schedule daily report delivery for that Call Center.

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NOTE: You can enter a distribution email address to send reports to multiple users.

7. To pull a report, select Queue & Agent Statistics

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8. Select the check box next to Display Current-Time Statistics.

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9. Select the desired date from the calendar pop up window by clicking the calendar icon.

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10. Click Apply.

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You will now be able to view your report within the Broadsoft portal.

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Adding a Shared Call Appearance

This article will show you how to add Shared Call Appearance (SCA) to a user inside of the Broadsoft portal.

1. Log into the Broadsoft portal with your group admin login.

NOTE: If you do not have these credentials, contact the SimpleSignal Support team at 303-242-8616 (Option 1) or by email at support@simplesignal.com.

2. Click on Users.

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3. Click the Search button on the right to view a list of users in the group.

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4. Click on a user’s name to edit.

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5. Click Call Control from the menu on the left side of the screen.

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6. Click Shared Call Appearance.

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If the user has any SCAs set up, they will appear here:

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7. To add an SCA, click Add.

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8. To add a new device, select New Identity/Device Profile from the Identity/Device Prfile drop down menu.

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9. Copy the user name from the top of the screen (the numerical value) and paste it in the New Identity/Device Profile Name field.

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NOTE: This field needs to be unique. In this example, we are setting up a Bria application on a smartphone, we we would make the Profile Name unique to this setup, by adding “_bria” to the Profile name as shown below.

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10. Select the device type from the Identity/Device Profile Type drop down menu.

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NOTE: This will likely be a generic SIP phone.

11. Copy the new devices name and paste it into the Line/Port field.

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12. Click OK.

This creates the SCA, and it now seen in the SCA list for that user.

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NOTE: This new device shares the same authentication as the user’s other devices. This information will be need to register the new device. If you do not have this information, please contact SimpleSignal Support at 303-242-8616 (Option 1) or email support@simplesignal.com.

 

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Managing Devices in the Broadsoft Portal

This article will give you step-by-step instructions on managing devices in the Broadsoft portal.

1. Log into the Broadsoft portal with your group admin login.

NOTE: If you do not have these credentials, contact the SimpleSignal Support team at 303-242-8616 (Option 1) or by email at support@simplesignal.com.

2. Click Users from the Profile menu.

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3. Click Search on the right side of the screen to search for a particular user.

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4. Click on the user’s name to edit their devices.

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5. Click on Addresses.

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6. Write down the address in the Identity/Device Profile Name. This is the MAC address of the user’s current device.

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7.  Select the None button.

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8. Click Apply.

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The device has now been removed from that user. The following steps will show you how to add this device to another user.

1. Click on Users.

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2. Click on Search

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3. Click on the user that will be receiving the device.

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4. Click on Addresses.

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5. Select the MAC address that you wrote down previously from the drop down menu.

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6. Copy the user name and paste it into the Line/Port field.

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7. Add “_1” to the user name and click Apply.

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8. Reboot the device and it will assume the profile of the new user – voicemail and all!

 

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Parking a Call

This article will give you step-by-step instructions on parking and retrieving a call on your Polycom desk phone.

Parking a Call

1. While you’re on a call, press the the Hold soft key on your Polycom phone. This will place your current call on hold.

2. Dial *68.

3. When prompted, dial the number where you want to park your call and press #. You may also just press # to park the call against your own phone number.

The call is now parked.

Retrieving a Parked Call

1. Dial *88

2. When prompted, dial the number where the call was parked and press #. You may also just press # to retrieve a call parked against your own number.

NOTE: If a parked call is not retrieved within 45 seconds, the call will ring back to the person who parked the call. This time limit can be customized by calling the SimpleSignal Support team at 303-242-8616 (Option 1).

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Changing the Time on a Polycom Phone

This article gives you step-by-step instructions on changing the time on a Polycom phone.

1. Select the Menu button.

2. Select Settings.

3. Select Advanced Settings.

4. When prompted, enter “4, 5, 6” as the password and select Enter.

5. Select Admin Settings.

6. Select Network Configuration and scroll down to the SNTP Address.

7. Enter in the URL as pool.ntp.org and select OK.

8. Navigate to the GMT Offset field to set to the correct GMT base on the following list:

  • Eastern Time Zone: -5
  • Central Time Zone: -6
  • Mountain Time Zone: -7
  • Pacific Time Zone: -8

9. Select OK.

10. Select the Back or Exit button until prompted to Save Configuration.

11. Select Save Configuration.

The time should now be updated. If it is not, reboot your phone and call SimpleSignal Support at 303-242-8616 (Option 1).

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