Checking Call Center Statistics

This article will show you how to check Call Center statistics inside the Broadsoft Call Center.

1. Log into the Broadsoft portal with your admin login.

NOTE: If you do not have these credentials, contact the SimpleSignal Support team at 303-242-8616 (Option 1) or by email at support@simplesignal.com.

2. Select Call Center from the menu on the left side of the screen.

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3. Select Call Centers from the Basic menu under Call Center.

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4. Click the Call Center that you would like to review.

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5. Select Status & Statistics from the Profile menu.

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6. Enter up to two email addresses to schedule daily report delivery for that Call Center.

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NOTE: You can enter a distribution email address to send reports to multiple users.

7. To pull a report, select Queue & Agent Statistics

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8. Select the check box next to Display Current-Time Statistics.

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9. Select the desired date from the calendar pop up window by clicking the calendar icon.

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10. Click Apply.

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You will now be able to view your report within the Broadsoft portal.

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