Overview of the Call Manager

The article will show SimpleSignal users how to manage their call flow in the Call Manager interface.

Making a Call

1. Type the phone number you wish to dial in the Phone Number field.

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2. Click Dial

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The call is now being offered to your desk phone and will show up in the call manager window.

3. Click Answer.

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The call is now sent outbound to the phone you entered in Step 1.

Redialing a Number

1. Click Redial.

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2. Click Answer.

You will now be in communication with the last number you dialed.

Managing Incoming Calls

When a call is being offered to you, you have a couple of options. You can send the call to voicemail by clicking Send to VM. If you choose to take the call, simply click Answer.

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In-Call Options

Holding a Call

1. Click Hold.

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This call is now held, and the status is reflected in the Call Manager window.

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Resuming a Call

1. Click Answer

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The status of the call will change to “Talking.”

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Releasing a Call

1. Click End

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Transfering from Directory:

1. Select a phone number or extension from your directory in the Call Manager.

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2. Click Transfer.

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NOTE: Once selected, the phone number will automatically populate in the phone number window.

Transfering from Direct Dial

1. Type the phone number or extension in the phone number window.

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2. Click Transfer.

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Conferencing Calls

1. While on a call, place the call on hold by clicking Hold.

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2. Type the phone number of the additional party in the Phone Number window.

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3. Click Dial.

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Both calls will now be visible inside the Call Manager window.

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4. Click Conference.

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To dismiss someone from the conference, simply highlight their name and click End.

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Do Not Disturb

1. Click DND button in the Call Manager.

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This link will take you to the Do Not Disturb section of the portal.

2. Set Do Not Disturb to On.

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3. Click OK.

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Call Forwarding

1. Click CFA (Call Forwarding Always) button in the Call Manager.

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This link will take you to the Call Forwarding Always section of the portal.

2. Set Call Forwarding Always to On.

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3. Type in the phone number where you want to forward the calls.

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4. Click OK.

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Remote Office

1. Click RO (Remote Office) in the Call Manager.

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2. Set Remote Office to On.

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3. Type in the phone number you would like to control.

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4. Click OK.

Managing Call Flow

 

1. Set your Profile from the drop down menu in the Call Manager.

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To manage your call flow settings:

1. Log into the Broadsoft portal with your admin login.

NOTE: If you do not have these credentials, contact the SimpleSignal Support team at 303-242-8616 (Option 1) or by email at support@simplesignal.com.

2. Click Incoming Calls from the menu on the left side of the screen.

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3. Click CommPilot Express from the Incoming Calls section.

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Here, you will be able to customize your settings for each setting. Each profile has a variety of options for you to be in control of your call flow. Once these are set, your call flow profile in the Call Manager will mirror the settings that you have inputted in the portal.

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